We have produced this lettings guide to help tenants better understand the process of renting a property through Miller Metcalfe.
Already a tenant and have an Emergency?
Hours of operation:
The Residential Lettings and Property Management Department for Miller Metcalfe opening hours are as follows
Monday to Friday 9.30am – 5.30pm
Saturday 10.00am – 3.00pm
Bank Holidays 11.00am – 3.00pm.
Outside of these hours tenants who experience an Emergency Maintenance issue should note the following;
Emergency Maintenance issues are considered as smell of gas/gas leak, loss of electric to the whole property, burst pipe, collapse of ceiling/immediate danger.
Should you smell gas please call Transco on 0800 111 999 they will test/make safe your supply.
Should you experience a burst pipe please turn off the water supply at the stop tap and ‘drain down’ the system by running the water in another area (such as the kitchen sink taps) this should stem the flow at the burst.
Should you experience a total loss of electricity please check your meter supply, contact your provider, check with the neighbours to see if it is an issue in your street/area. In most cases loss of electric is down to a tripped fuse, please check the fuse box in the property (usually located on the ground floor in the property in somewhere such as a cupboard) and re align any tripped switches.
Check your plug sockets are working by testing an appliance in various positions. If you are unsure please contact the National Grid on 0800 111 999.
If you experience a break in, or other such incident you should contact your local police station.
Please consider whether the repair is an emergency as listed above or can wait until the Lettings and Management Department next opens.
If you have an issue such as loss of hot water or heating please note we will aim to investigate within 24 hour’s, were reasonably possible. An engineer may be available to attend but not rectify the problem initially, parts may be required. On occasions we are able to provide an alternative source of heating for the interim period.
PLEASE CONSIDER IF YOUR LANDLORD HAS ANY ‘HOMECARE’ COVER WITH SUCH PEOPLE AS BRITISH GAS. THIS INFORMATION (IF APPLICABLE) WOULD HAVE BEEN PROVIDED TO YOU AT THE START OF THE TENANCY. IF SO THEY WILL NEED TO BE CONTACTED DIRECTLY.
Outside of our normal working hours, Tenants requiring an EMERGENCY RESPONSE may wish to organise it themselves, subject to the note below, or alternatively you can call: 0345 241 2026 or email firstname.lastname@example.org.
NOTE – Tenants are reminded that the costs for any repairs they commission will need to be authorised by Miller Metcalfe Residential Lettings and Management before they can be reimbursed to tenants. By instructing your own repairs prior to obtaining this consent (even through our approved contractor) you risk not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.